Contact Us

Email is the official channel: support@lucky-mister.co.uk. Send a single, complete message with your account ID, a brief description of the issue, and any supporting documents or screenshots to speed up processing.

Include your account ID, the deposit amount in €, the payment method used, date and time of the deposit, and any transaction or reference IDs. Attach screenshots of confirmation screens or bank statements if available.

Processing varies: internal processing can be up to 24-72 hours; e-wallets up to 24 hours; cards 1-3 business days; bank transfers 3-5 business days; crypto can clear in up to 1 hour after approval. Contact support with the transaction ID if timelines are exceeded.

Typical documents include a government-issued ID (passport or driving licence), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment for the method used. Send clear, legible scans to support@lucky-mister.co.uk.

Reply to the original support message and include Complaint and your account ID in the subject line. Provide any additional evidence and explain the desired outcome. The team will review and provide the next steps and a timeline for resolution.

VIP support is available through the same official email. Mention VIP in your subject line when you contact support so your message is flagged for priority handling. Include transaction and account details for the fastest response.